I’ve been reading Training on Trial: How Workplace Learning Must Reinvent Itself to Remain Relevant. It is a rather clear presentation of what must be done to ensure that training delivers business results. It is also a frustrating read when one considers how difficult it is to make our non-training colleagues in the organization realize that there is much to do beyond the classroom to develop competencies, change behaviors and generate business results.
The Kirkpatricks highlight the importance of what gets done before and after training in generating business results. And here we are not merely talking about pre-work and post-work assigned to the learner, but to creating the right conditions in the environment for learning to take hold.
They also emphasize the importance of evaluation and of the “chain of evidence” in demonstrating business value. In this way, it is a good complement to Donald Kirkpatrick’s book on the four levels.
Kirpatrick, Jim D., and Wendy Kayser Kirkpatrick, Training on Trial: How Workplace Learning Must Reinvent Itself to Remain Relevant, Amacom: New York, NY, 2010.
Kirkpatrick, Donald L., Evaluating Training Programs, 2nd edition, Berrett-Koehler, San Francisco, CA, 1998.